Packs
We pack the cured meats in elegant boxes containing isothermal polystyrene food packaging refrigerated with synthetic ice.
We have the ability to customize the packages with greeting cards for gift wrapping.
Shipping
We ship within Italy and to the following European countries: Austria, Belgium, Croatia, France, Germany, Ireland, Luxembourg, the Netherlands, Portugal, Slovenia, and Spain.
Shipping within Italy
Packages are sent via SDA Express Courier and are generally delivered within 2–3 business days from the shipping date.
SDA will notify you by email once the order has been shipped and provide the tracking information.
Shipping terms for Italy:
Shipping is free for orders of €60 or more.
For orders below €60, a shipping fee of €10 applies.
Products in the “Gift Boxes” category:
For these products only, shipping is free for orders of €99 or more.
For orders below €99, a shipping fee of €10 applies.
Shipping within Europe
We ship with a national courier. Delivery generally takes 4 to 7 business days.
UPS will notify you by email once the order has been shipped and provide the tracking information.
Packages are shipped the day after Salumificio La Rocca S.r.l. confirms the order via email to the customer.
Shipping cost: €35 — Free for orders over €400.
Payments
Order payments can be made in 4 different ways:
1. Secure payment by credit card.
2. Secure and rapid payment with PayPal that can be used with credit cards MasterCard, Visa, Visa Electron, Maestro, American Express, Aura, Discover and prepaid cards of the Visa and Maastercard circuits On the Paypal landing page, the transaction is concluded by entering the data and those of the credit card. A simple and safe way used by millions of online shops.
3. Payment by bank transfer Iban IT74C0515665310CC0080014354 Banca di Piacenza. As a reason enter the order number To speed up the order processing you can send us a copy of the accounting document by email to info @ salumificiolarocca.com
4. Payment by cash on delivery (only for Italy) which provides for an additional cost of 5 euros
Returns and Refunds
1. Information
For any information or documentation requests it is preferable to contact our Customer Service at info@salumificiolarocca.com to allow us to better manage your request.
2. Complaints
Check the goods upon arrival and follow the instructions indicated in the Order Confirmation for collection. Report any issues within 2 days of delivery.
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